Refund policy
Bought member slots for a trip and don't need them after all? You get your money back until the day before the trip starts. Here is how.
In short
- Member slots you bought for a trip are refundable until the day before the trip starts.
- From the day the trip starts, there are no refunds.
- The 5 free slots of every trip cost nothing, so there is nothing to refund.
- The money goes back to the way you paid, through Stripe.
What you can get back
Every trip in Pebble Creator comes with 5 member slots for free. When you need more, you buy extra slots in the Creator: €1 per member per trip day, paid through Stripe Checkout. Those purchased slots are what a refund covers.
The free slots stay free, and travellers using the Pebble app never pay anything, so neither has anything to refund.
Until when
You can ask for a refund up to and including the day before the trip starts. The start date is the one set for the trip in Pebble Creator ("Trip starts on" in the trip details).
From the start date on, the first day of the trip and every day after it, purchased slots are no longer refundable.
For example: a trip that starts on Monday 12 April 2027 is refundable if you ask on Sunday 11 April at the latest.
How to ask
Contact us before the trip starts: not published yet; a contact address will be published here soon. Tell us:
- the name of the trip;
- the email address of the Pebble account that paid;
- if you have it, the date of the payment or the Stripe receipt.
Refunds are handled by yvan vander sanden, who provides Pebble.
How you get your money
A refund goes back through Stripe to the payment method you used at checkout, such as your card. Once it is issued, it usually takes a few business days to show up, depending on your bank.
The EU right of withdrawal
If you buy as a consumer in the European Union, the law usually gives you 14 days to withdraw from an online purchase without giving a reason. For a digital service that starts straight away, that right can end sooner, if you agreed to the early start when you bought it.
Schools, youth organisations and others who buy for their work are usually not consumers in this sense. The refund terms on this page come on top of the law and don't limit any right it gives you.
Changes to this policy
If this policy changes, we update this page and the date at the top.